Refund policy

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase or order confirmation

Please do not send your purchase back without first contacting our customer support team.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Personalized or custom-made products
Clearance or final-sale items
Products damaged due to misuse or improper handling by the customer

Partial Refunds

In certain situations, only partial refunds may be granted:

Items returned with missing parts not due to our error
Items returned damaged for reasons not caused by us
Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 15 business days.

Late or Missing Refunds

If you have not yet received your refund:

Check your bank account again.
Contact your credit card company, as processing times may vary.
Contact your bank, as refunds often require additional processing time.

If you have completed these steps and still have not received your refund, please contact us at:

Email: info@nurocase.com

Sale Items

Only regular-priced items may be refunded.

Sale or clearance items are not eligible for refunds.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item for the same product, please contact us at:

Email: info@nurocase.com

and send the item to:

1236 Salem Dr, Edgerton WI 53534, United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive store credit equal to the value of your return once the returned item has been received and inspected.

If the item was not marked as a gift, any refund will be issued to the original purchaser.

Return Shipping

To return your product, please mail it to:

1236 Salem Dr, Edgerton WI 53534, United States

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping charges are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund amount where applicable.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.